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Privacy Statement

1.      Introduction

Pensacola Energy respects the privacy of every individual who visits the Pensacola Energy web site.  Accordingly, this privacy statement has been developed to inform you about Pensacola Energy’s information collections, usage and disclosure practices.

2.  Anonymous vs. Personally Identifiable Information

Anonymous Information refers to information that cannot be tied back to a specific individual.  This includes information about your internet browser, operating system, and the date and time of your visit.  Personally Identifiable Information refers to information that tells Pensacola Energy who you are, such as your name, phone number, mailing address.

3.  General Principles

Pensacola Energy will not collect, use or disclose to a third party your Personally Identifiable Information without your consent, except where (a) such information could contribute to a legal investigation, (b) such information could aid in an emergency where people’s lives and safety may be at stake, or (c) as required by law.  There may be circumstances where Pensacola Energy infers that you have given the necessary consent, but in those circumstances Pensacola Energy will only collect, use and disclose your Personally Identifiable Information for which such information was provided.  For example, where you give Pensacola Energy your Personally Identifiable Information so an account may be opened in your name, Pensacola Energy will infer that you have consented to the collection, use and disclosure of your Personally Identifiable Information for the purpose of opening your account, but not for any other purposes or uses.  Part of your use of this web site will include the opportunity to electronically submit Personally Identifiable Information to Pensacola Energy.  Although these opportunities are provided for you as part of Pensacola Energy’s efforts to serve you better, you are never obliged to give away your Personally Identifiable Information.  If you do decide to provide Personally Identifiable Information through the registration process, it will be encrypted using 128-bit technology so that it will arrive unread and unaltered at Pensacola Energy’s servers.  Upon receipt of your Personally Identifiable Information, Pensacola Energy will take steps to ensure that it is appropriately safeguarded with password protection.

 4.  Automatic Data Collection

When you access the Pensacola Energy web site, the Site software automatically collects the internet protocol (IP) address of the computer through which you are connected to the internet.  This web site also automatically collects information about your internet browser, operating system, the date and time of your visit, and the path which you followed immediately before accessing this Site.  All the information that is automatically submitted to Pensacola Energy is considered Anonymous Information.

5.      Cookies

When you access the Pensacola Energy web site, a cookie is automatically installed on your hard-drive.  A cookie is a small text file that contains a unique identification number, which can be used to identify your browser, but not you.  Cookies form an essential part of the internet today by allowing servers to recognize users’ browsers when the users return to previously visited web sites.  Since cookies are only text files, they cannot “run” on your computer and have no ability to search your computer for information or to transmit information to anyone.  Although cookies may help enrich your internet experience, you are free to prevent the installation of cookies on your hard-drive, including the Pensacola Energy cookie, by simply disabling the feature in your browser’s options.

6.      E-Mail Communications

Pensacola Energy adheres to a no “spam” policy.  Therefore, you will not receive regular, unsolicited e-mail communications from Pensacola Energy unless you have explicitly agreed otherwise.  In addition, you may easily change your decision to regularly receive e-mail communications from Pensacola Energy.  To be removed from Pensacola Energy’s e-mailing list, simply follow the “unregister” option found in the Change Profile menu option.  Please note that in circumstances where you have voluntarily provided Pensacola Energy with your e-mail address, Pensacola Energy reserves the right to send you a one-time e-mail communication, regardless of your e-mail contact status.  In addition, Pensacola Energy reserves the right to contact you if compelled to do so as part of a legal proceeding or if there has been a violation of Pensacola Energy’s Terms of Use.

7.  Hyperlinks Notice

Pensacola Energy makes no representation whatsoever about any other web site which you may access through this one.  Linked Sites are operated independently from Pensacola Energy.  In addition, a link to a non- Pensacola Energy web site does not mean that Pensacola Energy endorses or accepts any responsibility for the content, or the use, of such web site.  It is up to you to take precautions to ensure that whatever you select for your use is free from such items as viruses, worms, Trojan horses and other items of a destructive nature.  In no event will Pensacola Energy be liable to any party for any direct, indirect, special or other consequential damages for any use of this web site, or on any other hyperlinked web site.

8Viewer Comments Notice

Any comment or material sent to Pensacola Energy including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such documents (collectively “Feedback”), shall be deemed to be non-confidential.  Pensacola Energy shall have no obligation of any kind with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, Pensacola Energy shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such Feedback.

 9.   Other Sources

Our web site supplements pages with information from third parties and links to other Sites.  Pensacola Energy is not responsible for the privacy practices or the content of web sites other than our own.  However, this Site has security measures in place to protect the loss, misuse and alteration of information under our control. Should you encounter a link to information you find objectionable, please contact us from the menu option.

 10. Children

A note to Children and Parents:  Pensacola Energy intends that this Site be used by adults.  Children: before sending any information about yourself over the Internet to us or anyone else, be sure to ask your parents for permission.  Parents:  Pensacola Energy recommends that the parents take an active role in their children’s use of the internet.  We encourage you to talk to your children about safe and responsible use of their personal information while using the Internet.  If a child has provided us with personal identifiable information, a parent or guardian of the child may contact us at the e-mail address provided below if they would like this information deleted from our records.  We will use reasonable efforts to delete the child’s information from our databases. 

11. No Liability for Acts of Third Parties

Although we will use all reasonable efforts to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made absolutely secure.  Pensacola Energy will have no liability for disclosure of information due to errors in transmissions or unauthorized acts of third parties.

12.  Your Rights

You have the right to know precisely what Personally Identifiable Information Pensacola Energy has collected about you, as well as the use and disclosure of such information.  In addition, you have the right to ensure that your Personally Identifiable Information is accurate, and where any errors may exist, to have such information corrected immediately.  To make a request to review your Personally Identifiable Information, please contact webmaster@cityofpensacola.com.

13. Your Acceptance of These Terms

By using this Site, you accept our Privacy Policy.  If you do not agree to this policy, please do not use this Site. Your continued use of the Pensacola Energy Site following the posting of changes to these terms will mean that you accept those changes.

14. Effective Date

The effective date of this privacy policy is July 1, 2008.  Pensacola Energy reserves the right to update this policy from time to time, and it is your responsibility to check for any such update.


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